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Hi Test,
You’ve seen your projected support savings.
Behind that headline number was a full breakdown: agent-related costs, estimated automation rate by channel, human-handled volume, tool costs, and a 3-year cost comparison.
Most teams focus on the total savings.
Operators focus on the assumptions underneath.
Your projection was built on inputs like:
– Cost per conversation by channel
– Estimated automation percentage
– Annual human-handled volume
– Escalation and fallback logic
Small adjustments to those variables can materially change the outcome.
A short consultation helps validate the inputs against your real ticket mix and workflows.
That’s how projected ROI becomes an operational plan.
If the potential impact looks meaningful, schedule a consultation here.
Or reply with one assumption you’d want to pressure-test.
Best,
Marius
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