Hi Guys

I am want to make a button Redial in the Script to call again the customer if disconnected , so agent just click the button to call customer again

Try to create Genesys Cloud Data Action using client credential
to call this api => /api/v2/conversations/calls

{
"phoneNumber": "+6281386220888"
}

but found error

. Execute: The request could not be understood by the server due to malformed syntax.

• REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"770b4ba0-a464-4c72-af6a-8629caa7f6b4","details":[],"errors":[]} [0ce2ffd3-790c-4f24-804b-4bba36901f36]

{
"message": "The request could not be understood by the server due to malformed syntax.",
"code": "bad.request",
"status": 400,
"messageParams": {},
"contextId": "0ce2ffd3-790c-4f24-804b-4bba36901f36",
"details": [
{
"errorCode": "ACTION.REMOTE_ENDPOINT"
}
],
"errors": [
{
"message": "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"770b4ba0-a464-4c72-af6a-8629caa7f6b4","details":[],"errors":[]} [0ce2ffd3-790c-4f24-804b-4bba36901f36]",
"code": "BAD_REQUEST",
"status": 400,
"messageParams": {},
"details": [],
"errors": []
}
]
}

Does anyone have experience creating a redial button in a script?

Regards

Husein N