kelmank
January 16

Hello, I am trying to force the chat window to NOT appear until the user has completed a form in a simple HTML page and selected the form submission button. Even wit the following settings it still appears:

widgets: {
                main: {
                    preload: false,
                    enabled: false,
                    autoShow: false
                },
                webchat: {
                    transport: {
                        autostart: false
                    }
                },
                messenger: {
                    autoPopup: false,
                    enabled: false,
                    launcher: {
                        enabled: false
                    },
                    availability: {
                        enabled: false
                    }
                }
            }

The intent is to have the messenger window NOT appear until the user has filled out the form including Name, Customer Info and Issue and clicked the submission button. This way the representative can be informed of the user and issue before they reply in the chat session.

Any help is greatly appreciated.


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