Hi Jason,

Just to confirm, the role ARN built will be in the configuration of the integration in Genesys cloud.
And the role would have custom policies in AWS along with the function ARN within the role to limit its scope.

Is it a correct understanding?

Thanks,
Somik Mukherjee

Please double check that the ARN you configured looks like the example included in the error message: "message": "[Lambda error] The error returned from AWS indicates that you did not set your 'Request URL Template' to a AWS Lambda ARN. An example of a Lambda ARN is: 'arn:aws:lambda:us-east-1:12345…

Please double check that the ARN you configured looks like the example included in the error message:

"message": "[Lambda error] The error returned from AWS indicates that you did not set your 'Request URL Template' to a AWS Lambda ARN. An example of a Lambda ARN is: 'arn:aws:lambda:us-east-1:123456789012:function:ProcessCallRecord'. The specific error returned from AWS was: Caused by: 1 validation error detected: Value 'https://someurl.execute-api.eu-central-1.amazonaws.com/test' at 'functionName' failed to satisfy constraint: Member must satisfy regular expression pattern: (arn:(aws[a-zA-Z-]*)?:lambda:)?([a-z]{2}((-gov)|(-iso([a-z]?)))?-[a-z]+-\d{1}:)?(\d{12}:)?(function:)?([a-zA-Z0-9-\.]+)(:(\$LATEST|[a-zA-Z0-9-]+))? (Service: Lambda, Status Code: 400, Request ID: 2b336bdb-168f-4b49-a016-11170652f2db) [05a40325-e47f-407a-8514-53f0f9a118d9]",

The next step is to open up a support ticket to sort this out. I would rather not have you posting your ARN to a public forum.

--Jason

I have created a data action following the setup as mentioned here.

It fails with the below error:

{
  "message": "[Lambda error] The error returned from AWS indicates that you did not set your 'Request URL Template' to a AWS Lambda ARN. An example of a Lambda ARN is: 'arn:aws:lambda:us-east-1:123456789012:function:ProcessCallRecord'.    The specific error returned from AWS was:   Caused by: 1 validation error detected: Value 'https://someurl.execute-api.eu-central-1.amazonaws.com/test' at 'functionName' failed to satisfy constraint: Member must satisfy regular expression pattern: (arn:(aws[a-zA-Z-]*)?:lambda:)?([a-z]{2}((-gov)|(-iso([a-z]?)))?-[a-z]+-\\d{1}:)?(\\d{12}:)?(function:)?([a-zA-Z0-9-_\\.]+)(:(\\$LATEST|[a-zA-Z0-9-_]+))? (Service: Lambda, Status Code: 400, Request ID: 2b336bdb-168f-4b49-a016-11170652f2db) [05a40325-e47f-407a-8514-53f0f9a118d9]",
  "code": "bad.request",
  "status": 400,
  "entityName": "https://someurl.api.eu-central-1.amazonaws.com/test",
  "messageParams": {},
  "contextId": "05a40325-e47f-407a-8514-53f0f9a118d9",
  "details": [
    {
      "errorCode": "ACTION.REMOTE_ENDPOINT"
    }
  ],
  "errors": []
}