Genesys Cloud does use contentsquare. It's a web analytics package and is not related to the functionality of the app. Because it is an internal part of the base product, if you have concerns about it, opening a case with Genesys Cloud Care is the appropriate avenue.

I am currently analyzing network logs. Upon reviewing the logs, it appears that requests are being sent to the following two URLs, which are not related to GenesysCloud:

• POST https://ca.az.contentsquare.net/v2/events
• GET https://ca.az.contentsquare.net/pageview

I have some questions:

1. What roles do these two URLs serve?
2. Why might requests not be sent to these URLs depending on the situation?
3. What happens if a response other than 200 OK is returned for requests to these URLs?