David1 Genesys Employee
November 22

Hi Ficow,

Could you try to update to the latest version ( 2.8.1) of the Transport and check if the issue is still reproducable?

Thanks


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Ficow
November 22

Hi Genesys expert,
We met below intermittent issue that Genesys Transport received wrong duplicate welcome messages on both iOS and Android apps.

Expected behavior:
"Thanks for choosing to chat with us." received once.

Actual behavior:
"Thanks for choosing to chat with us." received multiple times in different messages.

Logs we captured for the issue from iOS TransportSDK(v2.7.0):