Hi Adrien - were you able to get this working?
Did you have do enable any permissions in Service Now? Our integration is finding the articles but fails on synch. I opened a case but was told to post in the Developer Forum. It seems you are the only article I am able to find on the SNow Knowledge Connector!
Thank you!

Hello !

I configured the ServiceNow - Knowledge Connect integration:

It works pretty fine, except for the categories which are not populated in the Genesys KB articles:

On the ServiceNow articles, there is a categorization:

I try to create manually the same category tree in Genesys but the pb still remains:

In the source content selection, the connector is able to retrieve categories in ServiceNow:

Do you have an idea about why the synchronized articles are not categorized ?

Thanks for your help !

Rgds,
Adrien