It is referenced in the link at the end of step 4 in your screenshot: Configure Messenger - Genesys Cloud Resource Center. That article should tell them exactly how to get to that setting.

Got it! Thank you!

Hi Crespino,
The doc you suggested mentioned one step:
...
3. In your Messenger configuration, enable Authentication.
...

Do happen to have a screenshot of Genesys dashboard UI for this step 3? I need to forward this to the person who manages Genesys chat, so that he/she can verify against this step. The screenshot can help me help him/her zero in on where to look. I don't have access to Genesys Dashboard. Thanks a lot!

shenxin:

Then don't look at my record if you can't. My question is API related question: API return says authentication is disabled. Is it really disabled or not?

If the API response says it's disabled, it's really disabled. API responses are always assumed to be correct unless you have evidence to suggest that it's not. In that case, you'll need to report the API bug to Care. If you don't have access to Care, you will need to work with someone in your organization who is authorized for Care. If you're a contractor for a company, the company that hired you will be able to work with Care on your behalf.

If the API is telling that authentication is not enabled for the deployment, then you must have something setup incorrectly. Please review the docs on the Resource Center to verify that you've setup an OpenID integration and toggled on the Authentication options for the Web Messenger Configuration: Get started with authenticated web messaging - Genesys Cloud Resource Center

Then don't look at my record if you can't. My question is API related question: API return says authentication is disabled. Is it really disabled or not?

I am trying to integrate Genesys Chat. I do not have Care Support access.