I'm an external vendor that integrates into Genesys Cloud for Agent Assist functionality.

We use Oauth to connect to the conversation API and an Oauth to allow the users to login to our platform automatically through purecloud. Essentially the workflow is:

• Interaction Widget appears
• Login page for our application appears (if user hasn't logged in already)
• User presses 'Login with Genesys'
• User logs in and the widget connects to the conversation.

I'm currently having a strange issue with a customer where everything works fine in the web application, however when using the desktop version of Genesys, it forces them to re-login every interaction using MFA with Genesys (very time consuming). All browsers seem to work fine, it's just the desktop app causing issues.

I asked them to login manually to see if the session persists (e.g. no oauth) but it still asks them to login for each interaction.

I'm not sure if something has changed somewhere or if it's a permission issue, but hoping someone can steer me in the right direction