Hi Ficow,

Can you share the following details:

• Transport version
• Steps to reproduce the issue
• logs from the SDK

Thanks,

Please help check the issue, thanks

Is this Genesys certificate issue?

Could any Genesys expert help confirm this issue, please?

Our project is blocked by this unresolved issue. Hope this can be resolved soon. Thanks

Our tester meet below error several times in these 2 weeks.
Please help confirm why TransportSDK report such issue frequently recently, thanks.

Exception in http request: Error Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made." UserInfo={NSErrorFailingURLStringKey=https://api.euw2.pure.cloud/api/v2/webdeployments/token/oauthcodegrantjwtexchange, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFStreamErrorDomainKey=3, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <1F5AD2E9-2763-49C7-8FE4-2D73493688F7>.<1>, _NSURLErrorRelatedURLSessionTaskErrorKey=(
    "LocalDataTask <1F5AD2E9-2763-49C7-8FE4-2D73493688F7>.<1>"
), NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., NSErrorFailingURLKey=https://api.euw2.pure.cloud/api/v2/webdeployments/token/oauthcodegrantjwtexchange, NSUnderlyingError=0x283b2a640 {Error Domain=kCFErrorDomainCFNetwork Code=-1200 "(null)" UserInfo={_kCFStreamPropertySSLClientCertificateState=0, _kCFNetworkCFStreamSSLErrorOriginalValue=-9816, _kCFStreamErrorDomainKey=3, _kCFStreamErrorCodeKey=-9816, _NSURLErrorNWPathKey=satisfied (Path is satisfied), viable, interface: en0[802.11], ipv4, ipv6, dns, uses wifi}}, _kCFStreamErrorCodeKey=-9816}
correctiveAction: User re-authentication is required.