Jerome.Saint-Marc
Genesys Employee
November 20 |
Is your conversation in a queue at the tie you sent the API Request?
If yes, that should work.
If your conversation is not in queue, then the request will fail.
It can only be requested when the conversation is in queue.
Regards,
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Anthony_Gilio
November 20 |
Is there anything special I need to do? I have an active call the conversation clearly exists I can run the get conversation API etc but when I test this API I'm getting the following error:
{
"message": "Conversation XYZ does not exist.",
"code": "resource.not.found",
"status": 404,
"messageWithParams": "{entity} {id} does not exist.",
"messageParams": {
"id": "fbf09b5d-ee05-4abb-9799-540187e1ba22",
"entity": "Conversation"
},
"contextId": "e6a58f37-c7ab-48f2-80ae-e8ed57fa0ff6",
"details": [],
"errors": []
}
This one only functions while in-queue. Anything that I can use that doesn't have that requirement?
Jerome.Saint-Marc
Genesys Employee
November 20 |
Hello,
That's correct.
This API endpoint will allow you to update attributes of an in-queue conversation. Supported attributes: skillIds, languageId, and priority.
Regards,
Anthony_Gilio
November 20 |
I believe this could be used please confirm
PATCH
/api/v2/routing/conversations/{conversationId}
Anthony_Gilio
November 20 |
We understand that a set skill action can be used while a conversation waits in a queue to add skills. We also recognize that you could perform this in a flow through a number attached to an external contact. We are looking for either the API being used for setskill action or an API that will allow us to do this in a live conversation. Hopefully, you can help.
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