Jerome.Saint-Marc
Genesys Employee
November 20 |
Hello,
That's correct.
This API endpoint will allow you to update attributes of an in-queue conversation. Supported attributes: skillIds, languageId, and priority.
Regards,
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Anthony_Gilio
November 20 |
I believe this could be used please confirm
PATCH
/api/v2/routing/conversations/{conversationId}
Anthony_Gilio
November 20 |
We understand that a set skill action can be used while a conversation waits in a queue to add skills. We also recognize that you could perform this in a flow through a number attached to an external contact. We are looking for either the API being used for setskill action or an API that will allow us to do this in a live conversation. Hopefully, you can help.
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