Greg_Boston Genesys Employee
November 20

hi @OscarBenavides this documentation may help you configure your bot properly work-with-quick-replies-in-bot-conversations


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OscarBenavides
November 20

Hi Team!

We've seen the latest release "November 18, 2024" but we have one question about this point "Quick replies, cards, and carousels for open messaging", do we have to enable it somewhere so the quick replies are sent to our webhook? because we have some digital menus in our digital bot linked to an inbound message flow and we are not receiving quick replies information in our webhook, attach an example of the message that we receive when we send a digital menu:

{
"id": "eec279fb1fc844b8c8bf0fc6e71ea5ef",
"channel": {
"id": "6c28b519-a4bc-42b0-85a0-0ee2acd6d4e4",
"platform": "Open",
"type": "Private",
"to": {
"id": "-",
"idType": "Phone"
},
"from": {
"nickname": "-",
"id": "-",
"idType": "Opaque"
},
"time": "2024-11-20T13:53:00.702Z",
"messageId": "eec279fb1fc844b8c8bf0fc6e71ea5ef"
},
"type": "Text",
"text": "This is a digital menu",
"originatingEntity": "Bot",
"direction": "Outbound",
"messageMetadata": {
"type": "Text"
}
}

If anyone could help me would be really useful, thanks!


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