Hi, this is not a public part of the platform. Agents must use the UI to manage this setting. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.

In the "conversation settings" of an user in the Genesys Cloud UI, the agent can mark if they want to use "Prepopulate queue field with last used queue." in a checkbox.

I would like to know how to retrieve this check info by API.

In other words, i want to get/set this configuration (see link below) by API:

Genesys Cloud Resource Center

Enable last-used queue for outbound interactions on behalf of a queue -...

Genesys Cloud remembers the last queue that you selected as part of... [More]

Est. reading time: 1 minute

Thanks in advance.