Would you believe that 46% of consumers have abandoned brands due to slow response times?
Fast responses in support scenarios play a massive role when it comes to customer satisfaction. Twilio recently surveyed 3,900 global consumers to uncover how they want to engage with businesses.
In the report, you’ll find:
The latest global consumer channel preference data
In-depth analysis of top channels by use case, region, and generation
Key insights to explain shifting consumer behaviors
Actionable tips to improve customer communication and engagement
Discover how to perfectly align your communication strategies with your customers' expectations, driving stronger engagement and loyalty.
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