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Sajid_Siddique1
October 21 |
Thanks for the reply, doesnt have speech analytics enabled (on CX2 with no wem). Any other suggestions ? please advise
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Previous Replies
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Zino_Onokpise
Genesys Employee
October 21 |
What you are looking for is likely to be sources from Speech and Text Analytics APIs, take a look at Speech and Text APIs . You can get analytics for conversations that had Secure Pause and add more filtering to get your desired result.
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Sajid_Siddique1
October 21 |
Is there an API query to retrieve all calls that had a Secure Pause for a specific interval ?
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