Your CSAT is steady and ticket volume is down. So why are customers fuming in line and quietly...
Your CSAT is steady and ticket volume is down. So why are customers fuming in line and quietly...
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Thursday, October 1, 2026
 
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University of Cincinnati
Master the Skills Behind Modern Marketing
Build industry-ready marketing skills online with UC’s MS in Marketing. Develop expertise in strategy, analytics, digital marketing, and more—with stackable certificates available.
Read More
 
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CMSWire
The Watermelon Effect: When Green CX Dashboards Hide Red-Faced Customers
Your CSAT is steady and ticket volume is down. So why are customers fuming in line and quietly churning?Continue reading...
 
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Social Media Today
Meta adds contributor badges to Forums chat app
The company is trying to convert Facebook Groups into a more interactive Q&A format, while also adding topic labels to help with discovery.
 
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Digiday
Beauty brand Cakes wants to turn its TikTok virality into an owned media strategy
Cakes is launching Cakes Media to shift from paid TikTok views to a permanent, brand-owned audience as ad costs climb.
 
Journal of Consumer Research Advance Access
Rating an Experience Makes People Notice How It Is Changing: Consequences for Hedonic Adaptation and Consumer Enjoyment
AbstractRepeated measurement is common in both marketing research and practice. For example, experimenters often ask participants to evaluate multiple similar products, and service providers regularly check in to see how customers are doing.
 
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The Ahrefs Blog
AI Visibility Data Paralysis: How to Get Unstuck
Your brand might be missing from important conversations, losing recommendations to competitors, associated with the wrong topics, or described using outdated information. AI assistants may even struggle to access your content in the first place.
 
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Social Media Today
Threads expands live chat engagement options
The app added live reactions and a raise hand feature, and will soon launch web-based live chats.
 
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The Ahrefs Blog
Claude Code for SEO: 35 Use Cases
35 practical ways to use Claude Code for SEO, from content briefs and Search Console analysis to internal linking and technical fixes, with real examples.Read more ›
 
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CMSWire
Ordered to Deploy AI, Excluded From the Room: The Real CX Leadership Challenge
The mandate to automate came with a deadline and a budget, but not authority. CX leaders need written decision rights before the next release.Continue reading...
 
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Search Engine Roundtable
Google AI Overviews Return For Many Large Brand Names
Google seems to be showing more and more AI Overviews these days and even for many large brand names.
 
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Search Engine Roundtable
Google Working To Restore Google Analytics
Google has confirmed there are issues with Google Analytics loading the platform. Google updated its status report to say that it has "restored for some users" and Google expects "a resolution for all users in the near future."
 
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Digiday
How Kroger, Giant Eagle and DoorDash are building their agentic AI assistants
Companies are finding that they must deploy practical AI tools that bridge the gap between physical stores and online ordering.
 
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EVENTS & LIVE TRAINING
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American Marketing Association
Build a Brand Voice That Scales

You know your brand has a personality. Getting your whole team to express it consistently across all channels is a different problem entirely. This session gives you a practical system for closing that gap.

Learn to define your brand’s core personality traits, translate them into clear content standards, and build the kind of voice documentation that content creators can reference without asking you what you meant.

 
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