Four frontline AI failures can drain brand equity fast. A CX-led framework of guardrails, audits...
Four frontline AI failures can drain brand equity fast. A CX-led framework of guardrails, audits...
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Friday, September 25, 2026
 
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CMSWire
Hallucinations, Bias, Leaks and Lost Voice: The Case for CX-Led Governance
Four frontline AI failures can drain brand equity fast. A CX-led framework of guardrails, audits and escalation contains them.Continue reading...
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Duct Tape Marketing
Rethinking the Customer Journey in the Age of AI
Rethinking the Customer Journey in the Age of AI written by John Jantsch read more at Duct Tape MarketingI spoke to Andy Crestodina’s audience at Orbit Media this week, and I opened with a disclaimer.
 
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Search Engine Roundtable
Daily Search Forum Recap: September 24, 2026
Here is a recap of what happened in the search forums today...
 
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Social Media Examiner
AI Execution Tips, Professional Quality AI Video, and Industry News
Friday is almost here! Before you unplug, here's one last round of insights and updates. Whether you read them now or save them for later, you won't want to miss these.
 
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Distilled
Pinterest Presents 2026: Reaching Shoppers Through Visual Search
I came away from Pinterest Presents 2026 with one clear takeaway: Pinterest wants to help brands reach shoppers while they are still figuring out what they want, not just after they have decided. Search advertising has traditionally been built around words.
 
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Marketing Dive
How Tecovas uses music for its Western-focused marketing
The clothing brand hopes to communicate an authentic message by linking with rising artists including country band Chaparelle for its fall denim campaign.
 
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Adweek
The Executive Partnership Behind Stanley 1913’s Hypergrowth
Kate Ridley and Graham Nearn on the value of strong executive partnership for growing a brand.
 
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Search Engine Roundtable
Google Ads API Version 25.2 Now Available
Google has released version 25.2 of the Google Ads API, this is a minor release with several of updates.
 
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Buffer
How Kevin Indig Turns One Newsletter Into a Week of Posts
Discover how Kevin Indig uses Buffer to repurpose every issue into social posts, test new ideas on Substack Notes, and save 2 to 3 hours every week on content distribution.
 
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Adweek
How HBO’s Marketing Shined a Green Spotlight on Lanterns
The DC Comics-based show is among the top five series launches of all time at HBO Max.
 
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Digiday
Talent firm 24 Seven consolidates the new business efforts of its three concentric agencies
SktechDeck, Markacy and Futureman are now being pitched by 24 Seven’s new business team as any combination of the three shops that a client might want to tap
 
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Social Media Today
YouTube presents new AI and engagement features at Made On 2026
The platform is expanding its custom feed feature and enabling creators to group their shorts into series in order to align with microdrama trends.
 
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EVENTS & LIVE TRAINING
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American Marketing Association
Build a Brand Voice That Scales

You know your brand has a personality. Getting your whole team to express it consistently across all channels is a different problem entirely. This session gives you a practical system for closing that gap.

Learn to define your brand’s core personality traits, translate them into clear content standards, and build the kind of voice documentation that content creators can reference without asking you what you meant.

 
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