The IDR Gateway Is Coming Soon! 

In late 2026, the Federal Independent Dispute Resolution (IDR) process will transition from single-use web forms to the new IDR Gateway, which will provide a secure, centralized platform that parties can use to manage disputes. IDR Gateway users will be able to: 

• Start and respond to disputes. 
• Access dispute dashboards and reports associated with their organization. 
• Track dispute information, including disputes assigned to a certified IDR entity. 
• Monitor assigned disputes by process phase. 
• Review notifications regarding dispute activity. 

The IDR Gateway will also bring important new security features, including identity verification processes and protocols that permit only U.S.-based users to access the Federal IDR process. 

Who Should Sign Up? 

Organizations and individuals that process disputes, represent parties, or submit IDR web forms in the current Federal IDR process must sign up to manage disputes in the IDR Gateway. If a party uses a third-party administrator or another organization to process disputes, the party does not need to sign up for the IDR Gateway but must ensure the third-party administrator or organization responsible for managing dispute processing activities signs up for an IDR Gateway account. 

Details about signing up for the IDR Gateway are coming soon. Until then, continue using the Federal IDR web forms. 

Questions? 

Contact IDRGatewayHelp@cms.hhs.gov or call 1-800-985-3059. 

Federal IDR Team 

Center for Consumer Information and Insurance Oversight (CCIIO)
Department of Health and Human Services
Centers for Medicare & Medicaid Services