Agentic AI is automating more CX workflows, but human agents still play a critical role in complex...
Agentic AI is automating more CX workflows, but human agents still play a critical role in complex...
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Monday, May 11, 2026
 
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CMSWire
Agentic AI in CX: Friend or Foe of Human Agents?
Agentic AI is automating more CX workflows, but human agents still play a critical role in complex customer interactions.Continue reading...
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Chief Marketer
Nexstar Stays Confident on Tegna
To say the $6.2 billion Nexstar-Tegna merger is in a tricky spot would be an understatement.
 
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Search Engine Roundtable
Google Search Ranking Volatility Heated Today - May 8th
Many of the third-party tracking tools, not all, but many, are showing some heated volatility this morning around Google Search's ranking positions. I am also seeing some early chatter within the SEO industry about movement in their rankings.
 
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Chief Marketer
Playing the Long Game: Vitalie Taittinger on Family, FIFA and Building a Brand for the Ages
How an independent, family-run Champagne house approaches building a global brand, what it means to put their flagship cuvée at the center of a limited FIFA edition, and why success, for Taittinger, is measured in decades rather than quarters.
 
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Search Engine Roundtable
Microsoft Advertising Custom Columns Supports All Conversion Metrics
Microsoft Advertising custom columns now support all conversion metrics - instead of just specific conversion metrics. This gives advertisers more flexibility on tracking campaign performance.
 
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ON-DEMAND TRAINING
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American Marketing Association
Data Visualization & Storytelling

Leave this workshop thinking differently about how to communicate with data and armed with some tangible techniques to do so immediately.

 
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American Marketing Association
Artificial Intelligence (AI) for Marketing Professionals

This course covers the phases of AI, such as rule-based AI, machine learning, deep learning, and generative AI, to provide a solid foundation of AI principles. 

 
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Social Media Today
Threads adds new posting options and animated mini stickers
The platform will automatically separate longer text blocks into multiple posts and offer a limited release of animated stickers.
 
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Social Media Today
Linkedin partners with Amazon Ads
The collaboration will let advertisers buy CTV ads targeting professional audiences via Amazon DSP.
 
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CMSWire
Why Your Marketing Team's AI Problem Is Actually a Workflow Problem
Most marketing teams are using AI. Few have made it operational. The gap isn't the technology — it's the workflow.Continue reading...
 
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Adweek
Why Chasing Vanity Metrics Is Killing Your Social Strategy
Viral Nation's Richelle Batuigas on aligning social media performance with meaningful business outcomes.
 
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Marketing Dive
Where Trade Desk sees advertising opportunity following bruising Q1
The ad-tech firm pointed to the budding market for ads in AI chatbots and with CMOs it believes will start to treat walled gardens as “leftovers.”
 
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Adweek
EXCLUSIVE: The Trade Desk’s Chief Strategy Officer Samantha Jacobson Is Heading to OpenAI
Jacobson will remain on The Trade Desk’s board as the company searches for her successor.
 
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Seth's Blog