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Cargo Systems Messaging Service
CSMS # 68577428 - Drawback Transition to the Petroleum, Natural Gas, and Minerals Center
On October 6, 2025, the drawback program and Drawback Specialists were consolidated under the Petroleum, Natural Gas and Minerals Center of Excellence and Expertise (PNGM Center). Effective April 22, 2026, drawback claims transmitted in ACE will be routed directly to the Petroleum, Natural Gas, and Minerals Center for more effective and efficient workload processing.
Filers should continue to transmit drawback claims via ACE and in accordance with the CBP and Trade Automated Interface Requirements (CATAIR). Drawback claims will be assigned to Team FDK and routed to the appropriate drawback specialist team internally depending on the first character of the importer of record. Should filers need to communicate with their drawback specialist, please utilize the email addresses below:
Account Name (First IOR Character)
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Privilege Applications, General Ruling Requests, and Correspondence Trade stakeholders should use the chart and refer to the first character of their account and submit all new requests to that office’s drawback email attribute. Drawback claims, privilege and ruling applications submitted prior to April 21, 2026, will remain at the drawback office location where they were initially filed and will be processed by that office.
Paper Claims Any remaining paper (pre-ACE) claims will remain at the drawback office location where they were initially filed and will be processed by that drawback office. Additional documentation regarding these requests should be sent to the processing drawback office to whom the filers have previously communicated.
Questions concerning these changes should be directed to the PNGM Center at Thomas.J.Kendrick@cbp.dhs.gov. Questions regarding drawback policy or ACE technical issues should be directed to OTDRAWBACK@cbp.dhs.gov
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