In March of 2025 Google announced a new SERP feature that would organize and surface health conversations from online discussions. For example, from Reddit, X, Facebook...
Headlines warn of a SaaS apocalypse. For CX leaders managing sprawling tech stacks, the reality may be a wave of consolidation and harder ROI scrutiny.Continue reading...
We were taught to look out for red flags. Little signs that something is wrong, that we should be careful or even turn around. Don’t let that distract you from being on the lookout for green flags. We might need encouragement to leap forward.
More than 80% of companies saw no noticeable productivity gains despite widespread AI adoption, per a recent National Bureau of Economic Research survey.