Have you ever waited on hold for support with Google Ads? Do you enjoy the hold music that Google selected for your wait time? Well, some advertisers say it can drive you crazy.
Netflix unveiled its own conversion API, which is meant to help marketers and media buyers prove their streaming campaigns are actually producing real business outcomes.
The problem: ChatGPT doesn’t have “rankings”. At least not in any traditional sense. Its responses are probabilistic: different every time, with brands appearing and disappearing from one query to the next.
CEO and Founder Scott Tannen shares how the Boll & Branch customer service team discovered an AI generated photo of damaged sheets in an attempt to get a free product.
Google just emailed site owners about new Google Business Profile Playbooks containing recommendations for optimizing local listings. Daniel Hale pinged me on LinkedIn about this the other day after receiving the email...
You’re at the Zoom meeting, on time, and no one is there. Are you the ghost or is everyone else? We needed a word for this existential minor dread, and now we have one. Coordination is hard. PS the Ides of March are overrated as a threat.
Great customer experiences don't happen by accident. They're the downstream result of executives who treat operational design as seriously as brand strategy.Continue reading...
The man who turned Adobe into a $25B digital experience empire is handing over the reins. What this means for the digital experience ecosystem.Continue reading...
Kick off the year by exploring the latest agentic innovations across experiences, creativity, and productivity that are redefining what’s possible for modern enterprises.
