Without writing a single line of code, invoke actions or action sequences across hundreds of applications including Microsoft Entra ID, Slack, and more as a part of your ITSM workflows in the cloud version of ServiceDesk Plus. Trigger flow actions

sequentially, powered by Zoho Flow, the iPaaS platform from Zoho, within ServiceDesk Plus natively to perform a range of activities like adding users to a group in Microsoft Entra ID or updating DNS records on CloudFlare. Learn more.

The EU's NIS2 directive brings stricter requirements for incident reporting and risk management. Therefore, IT service delivery teams must build a resilient incident response and risk management framework that aligns with NIS2 standards.

Learn how ServiceDesk Plus can help you improve cybersecurity risk management and incident response by implementing IT best practices, enabling you to advance your journey towards achieving NIS2 compliance. Download your complimentary copy.

BestStart Educare, an early education service in New Zealand, manages a lean IT team that oversees an vast network of over 260 locations and 5,000 devices. For an organization with such a broad footprint, versatile and reliable ITSM tools are critical

to sustaining high-quality support, and BestStart Educare chose ServiceDesk Plus as its core ITSM platform, ensuring that IT, HR, payroll, admin, and marketing teams could operate efficiently under one system.

Reflecting on the experience, Chloe Wood, IT support manager at BestStart Educare, highlighted how a smooth migration, process automation, AI-driven efficiencies, and continuous engagement from ManageEngine have created a foundation for long-term operational resilience and growth. Read on, to hear from Chloe.

Onboarding and offboarding employees can be one of the most demanding and repetitive class of requests—needing orchestration across legal, HR, finance and IT teams. It is often plagued with fragmented processes, missed handoffs and

security gaps. Whether you’re onboarding users without the right access, or offboarding users without revoking it, the scope for exposing your business to easily avoidable cybersecurity risks is high. What if you could turn these high-stakes joiner, mover, leaver (JML) processes into seamless, automated experiences that deliver clarity, control, and confidence, every time?
Download your complimentary copy to find out how.