The Starbucks turnaround that has baristas and customers steamed
Employees say the new protocols put them under pressure.
From The Times
September 13, 2025

Faster service, better seating and heartfelt messages are central to the turnaround plan that Brian Niccol, the chief executive, is putting into place.

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Nico Schinco for The New York Times

But baristas say they’re under pressure. →

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