Aug. 14 - Holiday shoppers turn to AI | Saks Fifth Avenue’s AI agent

Pinterest has ‘effectively become an AI-enabled shopping assistant,’ CEO says; Over half of holiday shoppers plan to use AI to compare prices, search for products

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Aug. 14, 2025 | This week’s tech news and insights for retail leaders

TRENDLINE

Key e-Commerce Trends Impacting Retail

E-commerce, and brands that sell primarily online, have gone through a host of changes in the past few years. Explore the biggest e-commerce stories and trends recently in this Trendline.

Saks Fifth Avenue taps AI for customer inquiries

The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents to make more informed decisions.

Pinterest has ‘effectively become an AI-enabled shopping assistant,’ CEO says

The platform is focusing on AI-powered visual search and product discovery, leading to cumulative gains across the business, CEO Bill Ready said.

Over half of holiday shoppers plan to use AI to compare prices, search for products

Consumers are shopping earlier and leveraging AI tools to find the best deals amid a holiday season clouded with economic uncertainty, per a new report.

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