Two decades ago, colleges and universities became serious about student retention and graduation rates. Have they made any progress?

In February, The Chronicle surveyed 874 administrators and faculty, and interviewed a dozen more, to find out.

From student-success centers to programs for low-income and minority students, we identified strategies that are having a measurable impact — and pinpointed a few that are falling short.

Download the Insights Report, “Sustaining Change,” for a full summary and analysis.