Hello,

A package for you is in our shipping warehouse and cannot be delivered as long as no delivery window is booked. The process is on hold there.

Using the button below, you can select a date and a time window for the handover. This will release the delivery route in the system.

If there is still no delivery appointment after the usual processing period has expired, the shipment will usually be returned to the sender.

If you have any questions or need further support, please use the Help Center on your parcel service's website.