Based on research from 1,000+ global executives, this report explores how CIOs are redefining their role in the agentic AI era—moving from experimentation to measurable outcomes. It covers AI governance, data foundations, workflow strategies, and where AI investments deliver the strongest impact. Download the report now.

Disconnected systems frustrate customers and drive them to competitors. An IDC Spotlight featuring Research VP Aly Pinder Jr. examines why agentic AI requires a connected enterprise to drive real resolution—not just responses. Read the spotlight to explore what it takes to meet rising customer service expectations.