We're excited to introduce Waitlists in AlleyTrak, giving facilities a simple way to manage customers when demand exceeds available lanes or bays.
Waitlists are designed to help facilities better manage busy periods, particularly when handling a high volume of customers and walk-ins.
When a lane or bay becomes available, facility staff can notify the customer directly from the waitlist. AlleyTrak will automatically send the customer a text message to notify them they are ready to check in.
Waitlist entries can also be converted directly into an event, taking staff to the reservation editor where they can complete the remaining event details and finalize the event details.
If a customer no longer needs a lane or does not return, staff can archive the waitlist entry to keep the active waitlist organized.
Facilities can customize the customer notification message under Settings > App Settings.
Because Waitlists use text message notifications, this feature is only available to facilities on the Ultimate subscription/plan.
Feel free to message us through the support chat if you have questions about the new waitlist feature!
