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FedEx
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SERVICE RECOVERY UPDATE
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A lost shipment deserves more than an apology.
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We take full responsibility when a package under our care doesn't arrive as promised. We've completed a thorough review of your shipment and confirmed it is no longer deliverable. This outcome falls below the standard you should expect from FedEx, and we want to address it directly.
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YOUR CHOICE OF PREMIUM RESOLUTION
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As a credible, tangible response to this service failure, select one of the following items as our apology for the lost package:
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+ Keurig Coffee Maker
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+ Apple Watch
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+ Stanley Tool Set
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+ iPad Pro
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+ HP Laptop
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Each item is provided at no cost to you and is our way of standing behind the reliability you expect from FedEx.
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You can continue to view the status of your impacted shipment through the FedEx tracking portal anytime. Delivery updates, alerts, and support for delayed or missing packages remain available around the clock.
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This selection window closes in 14 days. Claim your item before May 31.
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Claims and service recovery for lost packages are processed through FedEx customer service channels in accordance with published shipping terms and package value policies. Compensation may vary based on shipment details and selected service level.
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