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July 21, 2026 
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Greetings, everyone.
I received some great news last week about a story I wrote at the end of last year — it originally had a unsatisfying ending, but things took an unexpected turn in recent months.
The piece was about David Welles, a retired lawyer who lost $85,000 to cybercriminals in a tech support scam. Mr. Welles thought he had called Microsoft support for help with his email accounts, but he ended up giving thieves remote access to his devices. The scammers used the access to wire away that hefty sum from inside his Citibank checking account.
Mr. Welles and his assistant contacted the bank that evening, but the fraudulent wire wasn’t recalled until the following day. Citi told him there was nothing more it could do — the money had already vanished, and it appeared as though Mr. Welles had made the transfer himself.
“Based on the information provided and the results of our research, the transfer was made using your Citibank online credentials and were initiated using their registered device ID,” the bank told him at the time. “As a result, we’re unable to honor your claim.”
But in April, nearly seven months after he was scammed, his bankers delivered some unexpected news: They had his money. “This is a result of our original recall request which relies on successful recovery and return to Citi by third parties which can take time,” his bankers told him.
And three months after his story was published, Citibank sent customers, including Mr. Welles, an email stating that the bank had changed its policy: It now required enhanced authentication — either biometrics or a six-digit PIN on the bank’s mobile app — to set up and authorize fund transfers, including wires. Mr. Welles said if that had been in place, he might not have been scammed. The bank declined to comment about the policy.
The takeaway? Report all scams as soon as possible. Call your institution(s), file reports with local law enforcement as well as federal authorities (even if some time has passed). Scammers move money quickly, but sometimes victims are victorious.
Below, you’ll find a selection of money-related stories from across The New York Times. If you have a story idea, want to vent about money issues or share any other news, we’re here for you: yourmoney_newsletter@nytimes.com. Have a great week.
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