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We let you down.
Let us make it right.
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A recent shipment in your care was lost in transit — and we are truly sorry. That is not the standard we hold ourselves to, and we take full responsibility. As a gesture of goodwill, please accept a premium gift of your choice, at no cost to you. No strings attached.
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Your choice of three premium gifts
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AirPods
with Charging Case
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Beats by Dre
Studio Buds +
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Each item is brand new, factory-sealed, and ships directly to the address we have on file for you.
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Simple selection: Click the button below, verify your details through our secure portal, and pick the gift you want.
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Ship to your address on file. Please respond within 14 days — this offer expires after that window. Your gift will be dispatched within 5–7 business days.
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Secure verification required — takes less than 2 minutes.
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FedEx · Global Service Team
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This offer is valid for the impacted shipment only. One gift per eligible account. Terms apply.
Questions? Contact FedEx Customer Service at 1.800.463.3339.
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FedEx Corporation · 942 South Shady Grove Road · Memphis, TN 38120
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