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Chatbase Product Update — May 2026
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Big month. Widgets and Help Desk both shipped, plus Claude Opus 4.7 and GPT 5.5 joined our model lineup.
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Here is everything that went out.
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NEW FEATURE
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Introducing Chatbase Widgets
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Your AI agent can now respond with rich, visual interfaces right in the chat. Widgets let your agent show structured data as interactive UI instead of long text responses, and trigger actions directly from the conversation, so users can complete tasks without leaving the chat.
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Use Widgets to display and interact with:
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— Order summaries
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— Flight details
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— Weather forecasts
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— Product cards
— Booking confirmations
— Any custom structured interface
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They are fully customisable and built to work naturally with your Chatbase agents.
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NEW FEATURE
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Chatbase Help Desk
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A centralised workspace where your team manages every customer conversation that needs human involvement. The Help Desk unifies tickets from all channels into a single dashboard, so nothing falls through the cracks.
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Each inquiry becomes a ticket that can be assigned and tracked from open to resolution, giving teams full visibility into status and ownership.
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As AI agents handle more of the front line, the Help Desk acts as the control centre for human oversight. AI drafts responses and suggests resolutions, while your team reviews, approves or takes over when needed.
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Key capabilities:
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— Tickets unified from every channel in one dashboard
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— Assignment and tracking from open to resolution
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— AI drafted responses with human review
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— Full visibility into status and ownership
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ALSO SHIPPED
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Claude Opus 4.7
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Anthropic's latest model is now available as an option for your Chatbase agents.
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GPT 5.5
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OpenAI's smartest and most intuitive model yet, now ready to be used for your Chatbase agents.
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We read every email! So if you have any feedback, just reply here. We’d love to hear from you.
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Regards,
Your friends at Chatbase
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