Dear Industry Leader,

We are pleased to invite you to the  Future-Ready Retail & Customer Experience Masterclass , led by  Joe Foster (co-founder, Reebok)  and  Martin Newman (global retail & customer experience expert),  on  19 February 2026 at the Jio World Convention Centre, Mumbai .

Registration for this masterclass also includes free full access to both days of the Great India Retail Summit & Awards (GIRS) 2026 on 19-20 February , India’s most influential retail gathering, bringing together  1,000+ senior retail leaders, brands, founders, investors, and policymakers  under one roof.

Why This Masterclass Matters Now:

Retail leaders today are operating under intense pressure: slowing demand, margin erosion, rising customer expectations, shrinking loyalty, and relentless digital disruption. Many organizations deliver near-term results while slowly undermining customer loyalty and lifetime value.

This  exclusive, limited-seat masterclass  is designed to help you  cut through complexity  and build strategies that drive  enduring brand relevance, customer loyalty, and sustainable growth , combining global perspective with sharp India context.

What the Masterclass Experts Will Help You Solve

Joe Foster | Co-Founder, Reebok

Building Brands That Last: Longevity, Community & Growth

• How to build brands rooted in  purpose, authenticity, and belief systems

• Lessons from scaling Reebok from a  $9M start-up to a $900M global brand

• Creating emotional resonance and cultural relevance in competitive markets

• Community as a growth engine, turning customers into advocates

• Leadership mindset, resilience, and conviction required to  build brands across decades

Martin Newman | Global Retail & Customer Experience Expert

The New ROI of Retail: Redefining Success Beyond Sales & Margin

• Why  traditional ROI thinking is broken  in modern retail

• How  loyalty, trust, lifetime value, and emotional connection  directly drive commercial outcomes

• Moving customer experience from a “soft” concept to a  hard business discipline

• Identifying where organisations win short-term but lose long-term value

• Practical frameworks to measure what really matters, beyond transactions

• How leading retailers embed customer-centricity into  strategy, culture, and execution

What You’ll Walk Away With

• A  modern definition of ROI  aligned to loyalty, trust, lifetime value, and customer behaviour
• A  clear framework to turn customer experience into a measurable growth and profit lever
• Insight into  where short-term KPIs are eroding long-term enterprise value? and how to fix it
• Practical tools to  reset metrics, incentives, and investment priorities at a leadership level
• The confidence to  lead sharper board-level conversations on sustainable, customer-led growth
• ETMasterclass certification  plus  full access to GIRS 2026? Conference —2 days of keynotes, panels, awards, and unmatched networking

Who Should Attend

• CEOs, Founders & Business Heads

• CXOs – Retail, Strategy, Marketing, Digital & Customer Experience

• D2C, E-commerce & Omnichannel Leaders

• Senior leaders driving transformation, growth, and scale

• Experienced professionals involved in retail, brand, or consumer-facing roles

Registration Details

Program Fee:   Rs. 45, 000  | Rs. 40,000 + 18% GST (Early Bird Offer)

Format:  In-person | Limited seats to ensure high engagement

For  group or corporate registrations , please reply to this email or reach out directly.