Posted on: Thu, 06 Nov 2025 07:29:59 UTC
Resolved on: Thu, 06 Nov 2025 07:29:59 UTC
Impact Start Time: Thu, 06 Nov 2025 06:10:00 UTC
Impact Remediated: Thu, 06 Nov 2025 06:40:00 UTC

Administration UI Issue
Customer Impact: Customers may have experienced issues with the Administration UI and Mobile Admin portal, including either complete accessibility problems or slowness when accessing the portal.
Services affected: Admin UI, Zscaler Client Connector Admin
Status: Resolved
Event Type: Service Degradation

Zscaler investigated reports of issues with Admin UI and Mobile Admin portal on its zscalerthree.net cloud. Customers might have experienced issues with the Administration UI portal, including either complete accessibility problems or slowness when accessing the portal. Zscaler took necessary measures to fix the issue, and the issue was resolved. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available. 

Incident Status: Resolved

Update - Thu, 06 Nov 2025 07:29:59 UTC

This incident has been resolved. Please contact Zscaler Support if you have additional questions.