| Posted on: Wed, 05 Nov 2025 16:49:39 UTC | |
| Impact Start Time: Wed, 05 Nov 2025 16:49:15 UTC | Impact Remediated: Wed, 05 Nov 2025 22:28:56 UTC |
| ZPA Diagnostic logs Issue Customer Impact: Impacted customers may observe intermittent gaps or delays in dashboard telemetry and log visibility. Core traffic flows remain unaffected. Services affected: Dashboard, Diagnostics Status: Monitoring Event Type: Service Degradation Zscaler has detected an issue impacting the private.zscaler.com Cloud in the US region. A subset of customers in the impacted environments may observe the following:
There is no impact to live traffic. ZCC enrollment and ZPA logins remain fully functional, and all production services continue to operate normally. We will continue to publish updates here as the investigation progresses. Additional details — including status changes — will be shared as they become available. Incident Status: Monitoring Update - Wed, 05 Nov 2025 18:05:37 UTC Zscaler has isolated the underlying cause affecting telemetry visibility within the impacted cloud. Mitigation work is in progress to restore complete dashboard data fidelity. We will continue to publish updates here as mitigation progresses or as additional material information becomes available. Update - Wed, 05 Nov 2025 22:29:41 UTC Zscaler has implemented the required mitigation steps across the impacted environments. Two of the affected environments are already restored, and the final environment is actively progressing mitigation. Zscaler is monitoring closely to ensure stability and sustained service availability. | |