| Posted on: Wed, 05 Nov 2025 16:49:39 UTC | |
| Impact Start Time: Wed, 05 Nov 2025 16:49:15 UTC | |
| ZPA Diagnostic logs Issue Customer Impact: Impacted customers may observe intermittent gaps or delays in dashboard telemetry and log visibility. Core traffic flows remain unaffected. Services affected: Dashboard, Diagnostics Status: In Progress Event Type: Service Degradation Zscaler has detected an issue impacting the private.zscaler.com Cloud in the US region. A subset of customers on US1, US3, and US4 may observe the following:
There is no impact to live traffic. ZCC enrollment and ZPA logins remain fully functional, and all production services continue to operate normally. We will continue to publish updates here as the investigation progresses. Additional details — including status changes — will be shared as they become available. Zscaler has isolated the underlying cause affecting telemetry visibility within the impacted clouds. Mitigation work is in progress to restore complete dashboard data fidelity. We will continue to publish updates here as mitigation progresses or as additional material information becomes available. | |