Posted on: Wed, 05 Nov 2025 16:49:39 UTC
Impact Start Time: Wed, 05 Nov 2025 16:49:15 UTC

ZPA Diagnostic logs Issue
Customer Impact: Affected customers may experience intermittent inability to view data
Services affected: Dashboard, Diagnostics
Status: In Progress
Event Type: Service Degradation

Zscaler has detected an issue with its private.zscaler.com Cloud in US Region. Some customers in US1,US3, US4 may witness below impact during this maintenance window:

  • Diagnostics dashboard may display incomplete data temporarily.
  • If alerts are configured for these components, false events may be triggered.
  • Nanolog enabled customers may see timeouts on the dashboards.

Important Note:This maintenance will not impact live traffic. ZCC enrollment and ZPA logins will remain unaffected, and all services will continue to operate normally

We will continue to provide updates here as the investigation progresses. Status changes and additional details will be posted there as they become available.