Magic Quadrant Recognition; our biggest GenAI release yet, and more!
Newsletter | September 2025
Hey there,
Warm greetings from the ServiceDesk Plus team. As we enter the last quarter of the year, we're excited to announce our biggest GenAI release yet for ServiceDesk Plus, and ManageEngine's inclusion in the Gartner® Magic Quadrant™ for AI applications in ITSM.
Ask Zia has taken a major leap forward, evolving into a more powerful conversational AI companion. It now supports multi-turn conversations by holding context, providing more reliable insights, and conversing in multiple languages.
Beyond text, Ask Zia is now multimodal, providing users the flexibility to interact through other formats such as images and voice. Explore what Ask Zia can do for you!.
Ask Zia Workflow Assist can assist you in building workflows across ITSM practices. You can prompt Ask Zia to replicate workflows from images, build workflows iteratively through fluid and contextual conversations, and optimize
existing workflows. We have also released a host of GenAI capabilities to help service teams generate checklists, resolutions, and custom scripts! Learn more about Workflow Assist.
We're thrilled to announce that ManageEngine is named in the 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM. This recognition follows a rigorous evaluation of our flagship, AI-driven unified service management platform,
ServiceDesk Plus. If you'd like to know what this recognition means for organizations like yours and how service desk teams can benefit, get your complimentary copy of the report.
That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.
