Consumer Technology Association SmartBrief
Study: High-income consumers lead in retail returns
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September 3, 2025
 
 
Consumer Technology Association SmartBrief
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Scan til you score with Amazon's Lens shopping tool
 
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Amazon has launched Lens Live, an AI-powered shopping tool that allows users to scan objects with their phone cameras and find matching products on Amazon. The tool, available first on iOS in the US, uses generative AI for enhanced object recognition and integrates with the Rufus AI assistant for product information.
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Samsung to unveil trifold phone, smart glasses this month
 
SHANGHAI, CHINA - NOVEMBER 6, 2022 - A foldable mobile phone by Samsung is displayed at the CIIE in Shanghai, China, Nov 6, 2022. According to CINNO Research's statistics, the sales volume of foldable phones in the Chinese market reached 723,000 units in the third quarter of 2022, a sharp increase of 114% year-on-year. (Photo credit should read CFOTO/Future Publishing via Getty Images)
(Cfoto/Future Publishing via Getty Images)
Samsung is planning a major Unpacked event on Sept. 29, where it will unveil a trifold phone, an XR headset and AI glasses, local media reports say. The phone, said to feature a 6.5-inch cover display, a Snapdragon 8 Elite chip and 10-inch foldable screen, aims to offer a tablet-like experience in a compact form factor.
Full Story: ZDNet (8/31), PC Magazine (9/2)
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Retail Trends
 
Study: High-income consumers lead in retail returns
 
Attractive Asian woman scanning QR code or barcode on package at home. SME business checking order.
(ATHVisions/Getty Images)
High-income shoppers in the US are more likely than their lower-income counterparts to return purchases, with 5.3% of their purchases refunded in 2025, according to a Bank of America Institute report. This behavior, known as bracketing, involves buying multiple items with the intention of returning some. Retailers are responding by tightening return policies to offset costs.
Full Story: CNBC (8/29)