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Hi there,

If you work in retail, you’ve heard the same message everywhere: “AI is transforming the customer experience.” But what’s actually deployed in real shopping experiences?

And how far ahead are your competitors—really?

Our just-released 2025 Generative AI Benchmark Report reveals the truth behind the claims, using an autonomous AI agent to evaluate over 1,100 live retail and enterprise websites.

This first-of-its-kind audit uncovers the real state of AI agents, personalization, multilingual support, and conversational commerce across the retail landscape.

Retail Highlights from the Report:

Only 6% of companies have deployed public-facing AI agents 

Just 37.5% support multiple languages, despite global audiences 

Cost concerns are up 18X and security fears tripled since 2023 

Most retailers still struggle with basic digital experience capabilities—hurting conversion and trust 

CEO Mike Sinoway said it best: “I don’t know that anyone has ever called a Benchmark Study astounding before, but I really don’t know how else to describe it.”

Uncover the data

Get the report. Rethink your roadmap. Stay ahead of the next wave of AI.

Experience how our AI agent transforms product pages into dynamic, customer-friendly experiences—request a personalized walkthrough tailored to your business.

"We saw a 7% decrease in support case creation for customers who were given the self-solve homepage… customers are really motivated to self-solve." said Manikandan Sivanesan, Principal Software Engineer, Red Hat.

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