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How CEO Jim Continenza Is Reinventing The Brand

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When I was growing up in the 1980s, Kodak’s brand was synonymous with photography. The yellow, red and black labels were on every film canister I loaded into my camera, and the distinctive K logo was on all of the envelopes full of double prints I thumbed through, looking for the best photos to share with my friends and family. When something memorable happened, everyone called it a “Kodak Moment.” It was a brand that most everyone interacted with on a daily basis, and it held a dominant position in the market.

Nowadays, the film camera is a relic of a time gone by. A world where each roll of film had a limited number of pictures—and you didn’t know what they looked like until you had them developed and printed—sounds antiquated and old-fashioned. And it would be easy to relegate the Kodak brand to the scrap heap of once major companies that are now forgotten, like Pan Am World Airways and Blockbuster.

But Kodak still exists, and it’s actually a pretty active company. It’s not just their brand licensing; the trademark yellow and red K adorns all sorts of apparel and other lifestyle merchandise in foreign countries, and brought in about $4 million in the first quarter of this year. Kodak’s high-quality film and printing is still its top-grossing business, but it’s also pivoting into new areas that use its core competencies. The Kodak of today and the future, CEO Jim Continenza told me, is a B2B company specializing in chemicals, materials handling and manufacturing. In May, Kodak announced it was working on a new $20 million plant in Rochester, New York making chemicals for the pharmaceutical industry.

“That’s a hard transition for people to accept,” he said. “You don’t get to go on the race cars, all those great things don’t happen. You focus clearly on your business. We had to focus on our customer, our capabilities, and then our profitability, which was way out of whack.”

In today’s Forbes CEO newsletter, we’re focusing on Kodak and how the company reinvented itself from the inside out. Most companies will never have to make as sharp of a pivot as Kodak, but the company, under Continenza’s leadership, is an example of how it’s possible to make a turnaround with the right mindset and a willingness to focus on what’s central to a company’s function.

Megan Poinski Staff Writer, C-Suite Newsletters

Follow me on Forbes.com

A BRIEF HISTORY
George Eastman taking pictures with a Kodak camera in 1925. BETTMANN ARCHIVE
The Eastman Kodak Company dates back to 1881, when photography enthusiast George Eastman entered a partnership with Rochester businessman Henry Strong to manufacture light-sensitive glass plates for photography that didn’t require exposed plates to be developed immediately. Eastman later developed the first film camera in 1888, with the goal of making photography accessible to everyone.

Kodak, which retained its close ties to Rochester, continued to innovate in photography and film for more than a century. Current CEO Continenza said that for decades, Kodak had more than 80% of market share in this area—and became not only complacently comfortable, but created insular and ingrained cultural issues. 

Meanwhile, in the 1990s, digital photography began to take over. Kodak was integral in early digital photography research and development, but did not make a hard pivot until it was too late. As revenues plummeted, the company tried different strategies—purchasing chemical companies, leaning into digital camera manufacturing and investing in the home printer market—but the company filed for Chapter 11 bankruptcy protection in 2012.

NEW LEADERSHIP
CEO Jim Continenza Kodak
Continenza, an experienced businessman who had helped lead other companies through turnarounds, was named to Kodak’s board of directors in 2013 while it was still in bankruptcy. “I’m the gift that came with it,” he told me. Continenza was named executive chairman in 2019, and became CEO in 2020. Continenza said as a board member, he was committed to both Kodak as a company and its shareholders.

“The board asked me to step in and I felt responsible,” he said. “Also, I was there too when it went down. ….I’m not exempt from it because I sit on the board and go, ‘Not my fault.’ At that point, you have an accountability to the shareholders that trust you.” 

Continenza also said he wanted to make sure Kodak wasn’t letting down its employees purely based on poor management choices by past and present leadership. Those employees, he said, were counting on Kodak for their whole livelihoods—while executives in leadership would be less likely to face financial turmoil based on things going wrong with the company.

CHARTING A PATH
George Eastman's original 1888 Kodak camera (back left), folding cameras, box brownies, instamatics and a 1999 digital camera (front center) SSPL/GETTY IMAGES
Continenza said the rough outline of how he got Kodak on the right path is relatively simple: When you’re losing money, stop spending so much. If consumers don’t want your products, figure out what they do want. And make sure your internal operations are actually running smoothly.

Of course, there’s more nuance than that. But the major issue was clear to Continenza on his first day on the job. He spoke to more than 1,000 Kodak employees in the company’s theater and asked them to tell him what Kodak did. Nobody could answer. And as Continenza dove deeper into the company, he discovered something that Kodak was good at doing: making products nobody wanted.

Exterior of the world headquarters of The Eastman Kodak Corporation in Rochester, New York on an overcast morning in 2016. GETTY IMAGES
So Continenza went back and examined Kodak’s core competencies, and checked in with consumers—a group that Continenza said had been ignored at times. Historically, Kodak has been an innovator with more than 27,000 patents, and today’s Kodak is still incredibly innovative, he said. The company doubled down and improved on what it does best. Film and commercial printing is still the largest segment of the company’s business, making up about 72% of revenues in FY 2024. Kodak does top-of-the-line digital photo printing using lithographic plates—the best and fastest in the world, and the only ones made in the U.S., Continenza said. The company continues to make high-performance film, which nowadays is used by top-of-the-line filmmakers. Kodak also manufactures film for other companies, which use it for still photography, X-rays and video.

But Kodak also started branching out its chemical business for uses beyond coating film and photo paper or development. The same institutional knowledge now goes toward making coatings for EV and other batteries. And the soon-to-come pharmaceutical plant, which is expected to be operating later this year, will make FDA-regulated diagnostic test reagents. Continenza said he found that pharmaceuticals, an area Kodak first got into a few years ago, is a place that the company has expertise—but can also create a U.S. source for these critical chemicals. (The impetus, he said, was supply chain issues in the height of the Covid-19 pandemic, not the tariff threats of today.)

Aside from finding areas where Kodak can succeed, Continenza has focused on paying down the company’s debt and obtaining more appropriate financing to go with the company’s restructuring.

Continenza said his top corporate value as he’s tried to reinvent Kodak is having the courage to compete—and try to win.

“You have two choices,” he said. “You can turn around and try to survive for 12 years until you run out of money, because you’re afraid if you spend money, you’ll die sooner. Or you invest that money. You may die sooner, but you know the outcome? At least you have a fighting chance of surviving. I always take the latter.”

FOCUS ON LEADERSHIP
Manufacturing single use, "disposable" cameras at the Eastman Kodak Corporation in Rochester in 1996. JAMES LEYNSE/CORBIS VIA GETTY IMAGES
It’s not just what Continenza concentrated on from a business standpoint that has turned the tides for Kodak. It’s also his outlook on employees. Respect for ordinary employees underlies his choices. Continenza said he’s visited the factory more than 100 times—probably more times than his office. He said it’s important for the people who actually do the work to understand that management works for them, and it’s the key to why everyone at every level works for the company. “You’re not the obstacle. You’re not the hindrance. You’re not here judging. Your job is to support,” he said.

Kodak’s leadership, however, is much less sacrosanct. Continenza said at the beginning, he changed out about 80% of the leadership in order to focus on the right priorities. A few of the long-timers made it, but some did not. 

Of those that are still around, Continenza said they deal with one another personally. Quarterly business reviews are done with the actual leaders, not their assistants. “Your level doesn’t determine if you’re in those meetings or in the room. Your function does,” he said. 

Continenza said Kodak is a public company that acts like a family business. Nowadays, everyone from every level is welcome to make suggestions—and disagree, he said. There are no longer arbitrary divisions in which people say that different functions aren’t their job or concern. Continenza said he also gives people the space they need to do their jobs—and doesn’t come down on them when they fail.

FUTURE PLANS
As time goes on, Continenza said that chemicals, coatings and pharmaceuticals will become a larger part of Kodak’s business. However, they’re unlikely to ever completely pull out of film and printing because it’s a place that the company has excelled and is trusted.

“It’ll look like an advanced materials and chemical company that’s also in the print business,” he said.

Kodak will also continue to pay down its debt, Continenza said. To do that, he expects to continue growing everywhere, but especially in pharmaceutical chemicals. Since Kodak is starting to get in that area, he said, they should take full advantage of the investment and the facilities it’s building.

The bottom line, Continenza said, is that Kodak continues to be around.

“Three years ago when a person [who had] been in the company almost 50 years, says, ‘Jim, when I leave, I’ve got to leave my knowledge to somebody, and I have no one to leave it to,’ that was my best day at work ever in the film group, because no one’s ever said that to me,” Continenza said. “They didn’t think they had a future. Now they’re the ones who are retiring, are now training the ones who have come in.”

STRATEGIES + ADVICE
Brave leadership can come from people who are stereotypically brave, like world-record skydiver Melanie Curtis. She talks about how events in her life—not necessarily just jumping out of planes—contributed to her boldness and brought results.

Making money in business is great, but business itself is about so much more. It’s all about creating value for customers, and here are some ways to determine how to do that.

QUIZ
Film camera use arguably peaked in 1999, when Kodak claims consumers around the world took 80 billion pictures—that’s about 219 million images daily, a record-high at the time. Roughly how many pictures will be taken in 2025?
A.More than 182 billion, or 500 million daily
B.More than 365 billion, or 1 billion daily
C.More than 730 billion, or 2 billion daily
D.More than 2 trillion, or 5 billion daily
Check if you got it right here.
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